Get in touch
A question, something not working, a privacy question, or an idea. Email, and Kenzie, who makes Sonavra, will write back.
Something not working
Say which page you were on, what you tapped, and what you expected to happen. A screenshot helps. Leave out anything private from your journal.
Plans and billing
Bought on the website: in Settings, open Plan, then Manage or cancel to change your plan, update your card, see receipts, or cancel. Bought in the iPhone app: open the Settings app, tap your name, then Subscriptions. Apple handles refunds for App Store purchases at reportaproblem.apple.com. For a website charge you do not recognize or a refund question, email with the date and amount.
Your data and privacy
Settings has Export your data and Delete account. For anything else about your data or the Privacy page, email the same address.
If you need help right now
Email is not watched around the clock, and Sonavra is not a crisis service. The crisis page lists lines you can call or text any time.