Sonavra Private: Support
A question, something not working, or a privacy question about the Sonavra Private iPhone app. Email support@sonavra.ca and Kenzie, who makes it, will write back.
Something not working
Say which screen you were on, what you tapped, and what you expected to happen. A screenshot helps. Leave out anything private from your journal.
Your records
Everything you record stays on your iPhone, so we cannot see it, restore it or delete it for you. In Settings, Download my data saves a copy, and Delete everything on this iPhone starts the app fresh. If a Lock down passphrase is forgotten, nobody can open the records again.
Privacy questions
Email the same address. The Privacy Policy says what the app keeps and where.
If you need help right now
Email is not watched around the clock, and Sonavra Private is not a crisis service. If you are in danger, call 911 or your local emergency number, or call or text 988 in Canada or the US.